Yes, simply log in or create an account by clicking on the account icon on the top right corner of the page.

Please visit My Orders in My Account, which can be found at the footer of the website.

Placing an order is simple:
1) browse the website
2) press ADD TO BAG for the items you'd like to order
3) go to My Shopping Bag in the top right corner of the website
4) press on CHECKOUT SECURELY
5) complete the checkout process by entering your address, details, and fulfilling the secure, encrypted payment
6) you will receive an order confirmation with the details

You can check the status of your order by visiting My Orders in My Account. Once your order is shipped, we will send you an e-mail with the details and tracking information.

If you believe your order is facing unexpected delays, kindly e-mail us at info@nadinenjeim.com.

The address can only be changed before the order is shipped. Please contact us at info@nadinenjeim.com and our team will be able to assist.

Order cancellations may occur for several reasons, including limiting quantity and wholesale orders made through the website based on our judgement. If you've experienced a cancelled order but we have not reached out to you, please contact us at info@nadinenjeim.com.

Orders can only be edited before they are shipped. Please contact us at info@nadinenjeim.com and our team will be able to assist.

Please contact us at info@nadinenjeim.com before your order has shipped. Orders cannot be cancelled once shipped. To check your order status, please visit the My Orders page under My Account. Successfully canceled orders will have their refunds issued within 10 working days

Due to the delicate, luxury nature of beauty products and as per legal regulations, we do not offer exchanges for beauty products.

Returns and refunds are only available for items that have a manufacturing defect, are delivered damaged, or are missing upon delivery can be refunded. To request a refund, please take a picture of the damage and share it with us at info@nadinenjeim.com, where successfully returned items will be refunded within 10 working days of the e-mail, depending on your bank's processing period.. Shipping duties and taxes are not covered by Nadine Njeim Beauty.

Damaged items are available for return and refunds. To request a refund, please take a picture of the damage and share it with us at info@nadinenjeim.com, where successfully returned items will be refunded within 10 working days of the e-mail, depending on your bank's processing period. Shipping duties and taxes are not covered by Nadine Njeim Beauty.

Please contact us at info@nadinenjeim.com and our team will ensure that the product is delivered or the amount is refunded. Refunds take up to 10 working days, depending on your bank's processing period.

Please contact us at info@nadinenjeim.com and our team will ensure that the product is delivered or the amount is refunded. Refunds take up to 10 working days, depending on your bank's processing period.

Clean beauty refers to make-up and skincare that minimizes the use of processes and ingredients that are harmful to the environment. For Nadine Njeim Beauty, we ensure that every formula is exclusively vegan and centered around natural ingredients, kind to the skin as it is to the planet. On every product page, we've listed the natural ingredients that formulate the core of the product, with more details on the natural benefits.

Yes, every product in our collections is made with ingredients extracted from nature, with zero animal or animal-derived ingredients.

Kindly e-mail us at info@nadinenjeim.com.

No, we currently are only available online.

Items may be out of stock due to being sold out, please visit these products at a later time for restock.

Contact us at info@nadinenjeim.com.

We offer payments with Visa, Mastercard , Apple Pay and American Express

Your card details are always encrypted, and they are secured to your account if you choose to save your card. Your details are securely locked and inaccessible to any partners or third-parties.

Checkout.com is the globally trusted, encrypted, secured payment gateway that is designed to protect you and your information. We work with this trusted, foundational platform in order to ensure safe digital payment authorization and prevent fraud. Checkout.com does not have access to your encyrpted card details or information.

Please ensure that your card is accepted as a part of our payment methods, and speak to your bank to learn more about why the card was declined.

No, unless otherwise stated, discount codes are single-use.

Simply enter the code in the Discount field at checkout then press Apply.

There are several reasons that your discount code might not work: the code has expired, it's a single-use code that's already been used, or it's a personalized code valid for a specific user only.

Yes, please visit the checkout page for the list of available countries.

Shipping cost is calculated at checkout. For international destinations, some orders may be subject to duties and customs upon delivery imposed by the country authorities.

Please visit the Shipping & Delivery page for more details on expected deliveries.

Please visit the Shipping & Delivery page for more details

Yes, our courier partner will let you know when the order will be delivered. If this is not suitable, kindly speak directly to the courier to reschedule your delivery.

Though you may not need to be present, kindly ensure that there is someone available to take in the delivery.

To create an account, simply click on the account icon on the top right of the website and select REGISTER. Fill in your details, press Register, and enjoy your experience!

You can sign in by clicking on the account icon on the top right of the website and entering your credentials.

You can change your password by visiting My Account then clicking on My Password. Follow the instructions on the screen to reset your password.

If you've forgotten your password, simply click on the Forgot password? link on the sign in page and follow the instructions in your e-mails to reset your password.

You can update your details by visiting My Profile under My Account.

You can manage all your addresses and make any changes via the My Addresses page under My Account.

You can set the address in a few simple steps:
1) Visit My Addresses
2) select the address you'd like to make the default address
3) press Edit Address
4) check the box that says "Set as default address."
5) press Save Address

Please visit My Orders in My Account, which can be found at the footer of the website.

You can manage your marketing communication preferences by visiting My Profile in My Account.

You can reach out to us by visiting our Contact Us page:
Click here